Position Title: Survive – To – Thrive Service Coordinator (RE:center)

Position Description:  The Survive-to-Thrive Service Coordinator must be an empathetic, team player capable of problem-solving and building community relationships with local resources to best help clients.
Practices active listening and encouragement. Must have a lifestyle that shows an ability to
meet their own goals. Must have a passion for helping people move from generational poverty
and survival mode to healthy, thriving community members.
The Survive-to-Thrive Service Coordinator coordinates the overall interdisciplinary plan of care
and goal completion for clients from beginning to end. Monitors goal completion and care and at
times acts as a liaison between client and specific community resources. The Survive-to-Thrive
Service Coordinator evaluates the client’s needs and available resources and facilitates a plan
for the best outcome. Encourages compliance with resource leaders/staff (behavioral health,
medical, employment services, housing programs). Additionally, the Survive-to-Thrive Service
Coordinator identifies client care issues and suggests revisions to new resource pathways to
improve goal completion. Conducts utilization reviews and follow-ups.

Time: 28 hrs/wk, Mon-Thurs, 10am-5pm

Reports to: Operations Director

Job Expectations:

● Coordinate and provide care that is safe, timely, effective, efficient, equitable, and
client-centered.
● Handle case assignments, draft action plans, review case progress and determine case
closure.
● Help clients achieve wellness and self-sufficiency; move from “surviving” to “thriving.”
● Facilitate multiple care aspects (case coordination, information sharing, etc.).
● Help clients make informed decisions by acting as their advocate regarding their options
for resources and care.
● Develop effective working relations and cooperate with the care team throughout the
entire case management process.
● Take the extra mile and interact with patients to keep track of their progress and to
ensure satisfaction.
● Record case information, complete all necessary forms accurately, and produce
statistical reports utilizing Charity Tracker.

● Promote quality and cost-effective interventions and outcomes.
● Adhere to professional standards as outlined by protocols, rules, and regulations.
● Develop and maintain relationships with resource partners.

Other Duties

• Maintain the RE:center’s online Navajo County RE:source Guide.
• Research new resources in the local area and state that may be able to assist clients.
• Communicate new resources and resource changes to the RE:center team.
• Create one-sheets of resource groups for client handouts (i.e., local support group
  meetings, food banks, etc.).
• Collect success stories to share with the marketing team (with proper release
  authorization from the client).
• Analyze community barriers to client success and report to RE:center leadership.
• Keep tabs on helpful community events and communicate them to clients and the
  RE:center team.
• Participate in local Facebook community groups to answer community members’
  resource questions and refer them to the RE:center.
• Report lacking resources to RE:center leadership.
• Fill in at the front-desk position as needed.

Education/Experience Required:
● 3+ years working in direct-to-public services required
● 3+ years working with vulnerable populations required
● Experience in case management preferred
● Peer Support Specialist certification preferred

Qualifications:
● Be able to show genuine care for clients while also maintaining proper boundaries and
professional behaviors and speech.
● Be able to “read between the lines” with client stories and situations.
● Understand that not every problem will have a solution.
● Compassionate and able to relate to different clients with various needs.
● Motivational to encourage clients to follow their action plans to reach their goals.
● Strong verbal and written communication skills to explain to clients, family members,
friends, and professionals the action plan (if necessary) and maintain good case records.
● Critical thinking and problem-solving ability.
● Cultural competency; an understanding of generational poverty, addiction, and trauma.

● Willingness to reach out to other agencies and experts to ask for their knowledge
surrounding a client and their situation.
● Flexibility to change action plans if clients are not getting the best results.
● Ability to multi-task and maintain organization to manage several different cases at once.
● Computer literacy to maintain and manage case records.

Physical Requirements & Work Environment:
Must be able to drive a motor vehicle. Must be able to lift 30 pounds. Must be flexible working in
a fast-paced, non-profit environment. Experience or interest in improving community wellbeing
and helping people in generational poverty is a plus. This position works only in the RE:center
office; this is not a remote position.

Other – Required to pass successfully:
___ Fingerprint Clearance Card
___ Drug Screening
**Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this
job. Duties, responsibilities and activities may change at any time with or without notice.